Collecting and collating intelligence on your retail business
Counter Intelligence retail management software does what it says — it effectively collects and collates intelligence on the components of your retail business, that is, your sales, stock, customers, and salespersons.Apply the intelligence wisely and you will be ready to implement strategies which will result in:
- Increased turnover
- Improved profitability
- Reduced stock investment
- Maximised stock efficiency
- Identified shrinkage
- Improved customer loyalty
- Improved salesperson performance
- Increased job satisfaction
Counter Intelligence Office provides clients users the ability to offer multi-sales channels to it's customers with the fully integrated e-commerce Internet shop module called e-Retailer, which enables retailers to effortlessly create a shop that is online, but is managed just like another physical shop.
Data collected
Inwards Goods stock data can be loaded directly into Counter Intelligence Office or Counter Intelligence POS, while sales, customer, and salesperson data is downloaded from your Counter Intelligence POS terminal(s) via LAN, phoneline, or the Internet.
Stock Data
• Top performers
• Low performers
• Overstocked items
• Brand performance
• Supplier performance
• Recommended reorders
• Shrinkage reporting
• Units, Sales and margins by day, week, month and year
Customer Data
• Buying frequency
• Dollar spend amounts
• Bonus points balances
• Invoices and statements
• Sales, margins and profitability
• Personal information
Salesperson Data
• Individual performance
• Customers served
• Items per sale
• Integrated door counter software
• Margins
• Discounts given
• Hours worked for timesheet
Features
Counter Intelligence runs on any Pentium or equivalent industry-standard PC running Windows 2000, NT, or XP. The software links to other packages including MYOB and Quickbooks, interfaces with SAP and XML, and utilizes the scalable and robust SQL Server database.
Purchasing: helping you to control your commitments to your suppliers
• Supplier performance
• Recommended re-order
• Auto branch refill ordering
• Projected future deliveries
• Outstanding deliveries
• Payments
• Payments analysis
Customer marketing: helping you to target your marketing at receptive and profitable customers
• Sales and margins to product level
• Buying frequency analysis
• Loyalty rewards earned and redeemed
• Personalised direct mail
• Personal information database
• Customer analysis at pos options
• Quotations
• Order processing with back ordering
• Invoicing
• Credit accounts with statements
• Pricing unique to customers
• Multiple types of accounts
Strategy: helping you to invest in the right products and stores
• Return on investment reporting
• Stock by location analysis
• Top performers
• Poor performers
• Brand and season performance
• Stock shrinkage measurement
• Stock turns
• Sales, units and margins
• Automated stock distribution
• Label design and printing with bar codes
• Regular or random stocktaking of all or specific products to highlight possible shrinkage issues
• Reporting at any level of detail including; region, branch, stock group, brand, supplier, and product
Accounting: keeping you in control of the bottom line
• Profit and loss reporting by branch
• Personalised chart of accounts
• Statement of assets and liabilities
• Integration with Quickbooks, MYOB and more
Staff: helping you to roster your retail staff to be most effective
• Sales and margins by salesperson
• Sales and margins at product level
• Customer conversion ratio
• Individual performance
• Time sheet collection
Flexible Labelling
Counter Intelligence allows you to design and produce price labels which may include a barcode of the product's PLU number and any other field held on the stock record including company images. Labels may be automatically produced as a by-product when receiving stock and can be printed on dot matrix, inkjet, laser or thermal label printers. If the product already has a manufacturer's barcode, this can be read directly using a CCD gun or laser barcode scanner.
Fashion, Apparel & Footwear
Counter Intelligence takes a new initiative in dealing with product with style, colour and size elements. All stock is maintained at the style level through the use of a dynamic matrix which specifies the colours and sizes unique to the style. This ensures consistency and makes adding a new style to the system quick and easy.
Help
Counter Intelligence, like all Windows products, incorporates extensive help screens which eliminate the need to search through bulky and often outdated manuals. All help is sensitive to the area in which you are working and not only tells you how to perform the particular function, but also the reasoning behind the process.
Our Help Desk is only a phone call or email away to ensure you are always operational.
Business Process Manual
Counter Intelligence comes complete with a business process manual compiled from many years of practical retail experience. This manual provides a step-by-step guide to implementing and optimising your POS and retail stock management system.
Download brochure (Adobe Acrobat .pdf file, 493KB)