Implementation and Training Program

To ensure that you derive the maximum payback on your new retail POS system, Kudos Solutions has a structured program for your retail POS and management system implementation and on-going support.

Pre-Installation
This important phase will require close consultation with our training staff to ensure that your expectations are clearly understood and an appropriate and achievable implementation schedule is agreed.

Installation
Kudos staff will visit your site and physically install and configure the hardware and software required. Alternatively, hardware & software can be set up in our offices and files created before delivery.

Training
A training program tailored to your individual needs will be carried out on site. This training may be delivered in blocks to coincide with the different stages of implementation as they occur. We strongly recommend adoption of the "train the trainer" principle.

Support
Once you are live with your new system, you will from time to time want to ask questions about the operation of the software. This can be done by logging a call with the Kudos Help Desk. Your call will be logged and monitored through the Kudos Support Log. Using these logs, we continue to develop our pos software to provide a growing solution for our customers.

On-going Training
Retail is a dynamic industry and new people will require training and other more experienced users will want to learn more about the advanced features of Counter Intelligence. Courses are scheduled throughout the year in the main centres of Australia. For larger users individual courses can be tailored for your specific needs.